109 - Clients - Can't live with 'em, can't live without 'em...

Client involvement is critical in any building project, but this can be a double-edged sword. We need our clients engaged and to manage their expectations, particularly given how much information/stuff is available online. The boys each give their perspective on the importance and the corralling required for client involvement. 

Pete's Resource(s):

- Custom Builder May 2006 - "Guiding Customer Expectations" - https://www.custombuilderonline.com/guiding-customer-expectations