71 - Listening vs Hearing: WTF--UnBuild It touchy feely stuff?

No touchy-feely stuff here--this is a hard-core business discussion. Good business means BOTH building professionals and clients listening not simply hearing. Wait, what is the difference between listening and hearing again? Listening describes an intentional activity; you are actively trying to hear and process something. Hearing is not intentional; hearing is something that just happens, whether you wanted to hear it or not. 

Pete's Resource: 

1. Forbes blog - "Business Tools: The Art of Listening" - https://www.forbes.com/sites/forbeslacouncil/2018/05/30/business-tools-the-art-of-listening/

2. University of the People blog - "Hearing vs Listening - Mastering Communication" - https://www.uopeople.edu/blog/hearing-vs-listening/